I have to confess that I am a major fan of Amazon. They have consistently delivered on time and provided me with exceptional customer service. Whenever I have complained about anything, they have immediately taken action and not tried to blame UPS or some other third party. This is in sharp contrast with Borders. I recently ordered a book from them and was informed that it was on back order. After two months of waiting, I still had not received the book. When I complained and told them that I was cancelling the order the operator said she had to e-mail the warehouse and that I would get a confirmation once it was cancelled. No apology was offered and I also had to wait 10 days to get the credit back on a mailed gift card since the original order had been placed on a card. This is horrible! I expected to be credited immediately so that I could buy an alternate book that I wanted. Instead, I purchased that book and four others from Amazon. Amazon delivered the books the next day even though I was only eligible for two day free shipping. That is what I call service. I think in the world of ecommerce, Borders is doomed and should give up now.
The fact that Amazon is so good with books, computer parts and computers has gotten me excited about a new web site that they have put up for selling wireless phones and service plans. You can get to it by clicking here. I recently purchased a Mi-Fi router for my iPad through Amazon and can tell you that I was very satisfied with the transaction. It cost me $.01 with a two year plan. This was cheaper than the price on Verizon’s web site. You can get any of the following popular phones for $.01:
|Motorola Backflip Android Phone||Blackberry Bold 9700||HTC Tilt 2 Windows Phone||Palm Pre Plus Phone|
|Samsung Mythic a897||LG Shine II GD710||Samsung Convoy U640||BlackBerry Bold 9000|